What information must you get from your caller as soon as they introduce themselves?

Gathering the phone number from a caller as soon as they introduce themselves is crucial because it enables effective communication and follow-up. Having the caller's phone number ensures that if the conversation is interrupted or if additional information is needed later, the professional can return the call or provide necessary updates. It also serves as a reference point for documentation and can help verify the identity of the caller in subsequent interactions.

While other pieces of information, such as address, medication history, and pet name, may be important for specific situations (for example, when scheduling appointments or discussing medical history), the immediate need to establish a line of contact makes the phone number the priority in ensuring smooth communication. This practice supports the overall efficiency and organization of the veterinary practice's operations, allowing for timely responses to the caller's needs.