You have a client wanting to check out and the phone is ringing. What should you do?

Pausing the conversation politely with the client is the best approach in this situation. This method acknowledges the client's presence and ensures that they feel valued and respected, while also allowing you to address the ringing phone without making the client feel neglected. By pausing, you can explain briefly that you need to attend to the call and assure the client that you will return to assist them shortly.

This approach maintains a professional atmosphere and demonstrates good customer service skills. It ensures that both the client and the caller receive the attention they deserve, promoting a positive experience for all parties involved. Balancing your responsibilities in this manner is crucial in a busy environment, and it reflects well on the overall service quality of the practice.